Nestlé Recalls 440,000 Starbucks Mugs Due to Overheating Concerns

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Attention, coffee lovers! We have some important news regarding a popular Starbucks item. Nestlé, the company responsible for creating the Starbucks Holiday Gift Sets, is recalling approximately 440,500 Metallic Mugs due to safety concerns. These mugs, which were sold in two sizes with a metallic coating, have been reported to overheat and potentially cause burns or cuts. The recall, prompted by consumer complaints, has already seen 12 incidents and 10 injuries. If you have one of these mugs, it is advised to dispose of it and contact Nestlé for a refund. Don’t worry though, there are still plenty of other mugs out there that you can bring for your Starbucks runs.

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Nestlé Recalls 440,000 Starbucks Mugs Due to Overheating Concerns

At Nestlé, the safety and satisfaction of our customers are our top priorities. That’s why we are issuing a voluntary recall of approximately 440,000 Metallic Mugs included in the 2023 Starbucks Holiday Gift Sets. This recall is due to safety concerns regarding the mugs overheating, which can potentially cause burns or break and lead to cuts. We want to ensure that our customers are aware of the issue and take appropriate action to protect themselves.

Reasons for recall

The main reasons for the recall are the safety concerns associated with the mugs. Overheating issues have been reported, putting users at risk of burns and cuts. We take these concerns seriously and want to address them promptly to ensure the safety of our customers.

Number of incidents and injuries reported

Since Nestlé USA initiated the recall on March 21, 2024, we have received reports of 12 incidents related to the affected mugs. Out of these incidents, 10 injuries have been reported. These incidents highlight the importance of taking swift action to address the issue and ensure the well-being of our customers.

Description of affected mugs

The Metallic Mugs included in the Starbucks Holiday Gift Sets come in two sizes: 11 and 16 ounces. These mugs are made of ceramic with a metallic coating, giving them a sleek and stylish look. It is important to note that the bottom of the mugs carries a warning not to microwave them. However, the recall suggests that issues have also occurred when hot beverages were simply poured into the mugs.

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Selling locations and dates

The affected mugs were sold both online and in-store at popular retailers such as Target, Walmart, and Nexcom. They were available as part of the Starbucks Holiday Gift Sets from November 2023 to January 2024. Some of these gift sets included packages of Starbucks hot cocoa mix, which were previously recalled in November 2023 due to the presence of illegal amounts of lead.

Link to Starbucks’ previous product recall

It is worth mentioning that this is not the first time Starbucks has addressed concerns related to overheating and product safety. In 2007, Starbucks recalled its 14-ounce Fusion Coffee mugs. These mugs, made from plastic and stainless steel, had detachable plastic handles that posed a risk when filled with hot liquid. The recall was initiated after 23 incident reports were received, with nine instances of minor burns reported.

How to obtain a refund

If you are in possession of one of the affected mugs, we request that you dispose of it immediately to ensure your safety. To obtain a refund, there are several options available to you. Firstly, you can return the mugs to the stores where they were purchased, and they will provide you either with a full refund or an in-store gift card.

Alternatively, you can contact Nestlé USA directly to request a refund. You can reach us by phone at (800) 681-1676 or through online messaging. In order for us to initiate the refund process, we will need some information from you. Please provide us with the mug ID code located on the bottom of the product. The ID code begins with the letter “M.” Additionally, we kindly request that you include photos of the mug and written confirmation that you have disposed of it. We will also require a shipping address so that we can process the refund via mail.

Return options

When returning the affected mugs to the stores of purchase, you have the option of receiving your money back or requesting an in-store gift card. This allows you to choose the option that best suits your needs.

Contacting Nestlé USA

If you have any questions or concerns regarding the refund process or the recall itself, our dedicated customer service team at Nestlé USA is here to assist you. You can reach us by phone at (800) 681-1676 or through our online messaging system. We will do our best to address any inquiries promptly and efficiently.

Required information for the refund process

To ensure a smooth refund process, we kindly ask that you provide us with the following information:

Mug ID code: Please locate and provide the mug ID code from the bottom of the product. The code starts with the letter “M.”
Photos of the mug: We require clear and detailed photos of the affected mug to assist in the refund process.
Disposal confirmation: Please provide written confirmation that you have disposed of the mug to ensure the safety of all parties involved.
Shipping address: We will need your shipping address to send the refund. Please provide a valid and accurate address.

By providing this information, you help us expedite the refund process and ensure that you receive your refund in a timely manner.

Previous product recall by Starbucks

It is important to note that Starbucks has previously taken action to address safety concerns with its branded products. In November 2023, Starbucks recalled its hot cocoa mix due to the presence of illegal amounts of lead. This recall serves as a reminder of Starbucks’ commitment to the safety and well-being of its customers.

At Nestlé, we are dedicated to providing quality products and ensuring the satisfaction of our customers. We apologize for any inconvenience or concern that this recall may have caused. The safety and well-being of our customers will always be our top priority, and we appreciate your understanding and cooperation in this matter. If you have any further questions or require assistance, please do not hesitate to contact us.

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